Privacy Policy

Who we are

Our website address is: https://littlesunnycoast.com.au

LITTLE SUNNY COAST

Little Sunny Coast Pty Ltd (ACN 702 601 232) (ABN 56 702 601 232) trading as Little Sunny Coast (we, us or our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website at https://littlesunnycoast.com.au, subscribe to our newsletter, enter our giveaways, engage our services or otherwise interact with us.

1.  About this Privacy Policy

  1. This Privacy Policy applies to all personal information we collect through our website, social media channels, newsletters, giveaways and in the course of providing our services.
  2. By using our website or providing us with your personal information, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
  3. If you do not agree, please do not use our website or provide us with your personal information.

2.  What is Personal Information

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).

3.  Personal Information We Collect

Depending on how you interact with us, we may collect:

  1. contact details, such as your name, email address, phone number and postal address;
  2. newsletter and subscription details, such as your email address and preferences when you subscribe;
  3. giveaway and competition entries, such as your name, contact details, any information you provide to enter, and delivery details if you win;
  4. enquiry and feedback details, such as the content of messages you send us through our contact form, by email or on social media;
  5. business and partner details, where you are a business we feature or work with, such as your business name, ABN, contact details and information about your business, products, services, venue or event;
  6. payment information, where you make a payment to us, noting payment is processed by a third-party payment processor and we do not store full card details;
  7. technical and usage information, such as your IP address, device and browser information and how you use our website, collected through cookies and analytics tools; and
  8. any other information you choose to provide to us.

4.  How We Collect Personal Information

  1. directly from you, when you subscribe, enter a giveaway, contact us, engage our services or otherwise interact with us;
  2. automatically, through cookies and analytics tools when you use our website;
  3. from third parties, such as social media platforms, analytics providers and our service providers; and
  4. from publicly available sources.

Where it is reasonable and practicable, we collect personal information directly from you.

5.  Why We Collect, Hold, Use and Disclose Your Information

We collect, hold, use and disclose personal information:

  1. to provide our services and to feature and promote businesses, activities and events suitable for families;
  2. to send you our newsletter, updates, offers, giveaways and other content you have subscribed to;
  3. to run and administer giveaways, competitions and promotions, including contacting and delivering prizes to winners;
  4. to respond to your enquiries and feedback;
  5. to process payments and manage our engagements with businesses and partners;
  6. to operate, maintain, personalise and improve our website and services;
  7. to comply with our legal obligations; and
  8. for any other purpose you would reasonably expect or to which you consent.

We only use and disclose your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, or as permitted or required by law.

6.  Disclosure of Personal Information

We may disclose your personal information to:

  1. our team, contractors and service providers who assist us to operate our business, including website hosting, email and newsletter platforms, analytics providers, payment processors and social media platforms;
  2. businesses and partners we work with, where relevant to a feature, promotion, giveaway or offer;
  3. our professional advisers, such as our lawyers and accountants;
  4. government or regulatory bodies where required or authorised by law; and
  5. any other person with your consent.

We do not sell your personal information.

7.  Overseas Disclosure

Some of our service providers and platforms, including website hosting, newsletter, analytics, social media and artificial intelligence providers, may store or process personal information outside Australia, including in the United States and other countries. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs. By providing your personal information, you consent to this disclosure.

8.  Direct Marketing and Newsletters

  1. We may use your personal information to send you our newsletter, updates, offers and promotional material where you have subscribed or would reasonably expect to receive it.
  2. You can opt out at any time by using the unsubscribe link in our communications or by contacting us, and we will action your request within a reasonable time.
  3. We do not use sensitive information for direct marketing.

9.  Cookies, Analytics and Tracking

  1. Our website uses cookies and similar technologies to analyse website traffic, remember your preferences and improve your experience.
  2. Our website is hosted using a third-party website builder, and we use analytics tools that may collect information about how you use our website. This information is generally aggregated and does not identify you personally.
  3. You can manage or disable cookies through your browser settings, however some features of our website may not function properly if you do.

10.  Social Media

  1. We operate social media channels, including Facebook, Instagram, YouTube, TikTok and Threads. When you interact with us on social media, the relevant platform may collect your personal information in accordance with its own terms and privacy policy.
  2. We are not responsible for the privacy practices of social media platforms and encourage you to review their policies.

11.  Competitions, Giveaways and Promotions

  1. When you enter a giveaway, competition or promotion, we collect the information needed to administer it, contact you and deliver any prize.
  2. We may share the names of winners on our channels where permitted, and we may disclose your details to a partner providing a prize or offer for the purpose of fulfilment.
  3. Entry is subject to any specific terms we publish for the relevant giveaway or promotion.

12.  Businesses We Feature and Work With

  1. Where you are a business we feature, promote or work with, we collect and use information about your business and contact people to provide our services, as set out in our service agreement.
  2. You are responsible for ensuring that any personal information you provide to us, including about your staff or customers, is provided in accordance with applicable privacy laws.

13.  Children’s Privacy

  1. Our website and services are directed at guardians and parents, and are not intended for use by children.
  2. We do not knowingly collect personal information directly from children. Where information about a child is provided to us, for example when a parent or guardian enters a family giveaway or attends an event, we rely on the parent or guardian having authority to provide that information.
  3. If you believe we have collected personal information from a child without appropriate consent, please contact us and we will take reasonable steps to delete it.

14.  Use of Artificial Intelligence

  1. We may use artificial intelligence tools and platforms to assist us in creating content, drafting communications, research and administering our business.
  2. Where we input personal information into AI platforms, we take reasonable steps to limit the information provided to what is necessary. These platforms are operated by third parties and may process and store data outside Australia in accordance with their own terms and privacy policies.
  3. We are not responsible for the data practices of third-party AI platforms and encourage you to review their policies.

15.  Security

  1. We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
  2. No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

16.  How Long We Keep Your Information

  1. We hold personal information for as long as it is needed for the purposes for which it was collected, or as required by law.
  2. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

17.  Access and Correction

  1. You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
  2. To make a request, contact us using the details below. We may need to verify your identity before actioning your request.
  3. We will respond within a reasonable time. Where we decline access or correction, we will tell you why, unless it is unreasonable to do so.

18.  Complaints

  1. If you have a complaint about how we have handled your personal information, please contact us using the details below and we will endeavour to resolve it.
  2. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

19.  Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

20.  Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

21.  Changes to this Privacy Policy

  1. We may update this Privacy Policy from time to time. The current version will be published on our website.
  2. Any changes take effect when published. We encourage you to review this Privacy Policy periodically.

22.  Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Little Sunny Coast Pty Ltd

ACN 702 601 232, ABN 56 702 601 232

Email: hello@littlesunnycoast.com.au

Website: https://littlesunnycoast.com.au